Brain Game Dubai (“Brain Game”, “we”, “us”) respects your privacy. This policy explains what personal data we collect when you use braingame.ae, contact us or book a game, and how we use it.
1. Data we collect
- Inquiry and contact forms: your name, phone number, email, company or school (optional), group size, preferred date and your message.
- Bookings: tickets are sold through our secure online ticketing partner. Payment details are processed by that partner and never stored by us.
- WhatsApp, phone and email: the information you choose to share when you contact us.
- Website usage: anonymous statistics such as pages visited, device type and referral source, collected through cookies and similar technologies.
2. How we use your data
- To answer your questions and prepare quotes for groups and events.
- To manage your booking, check-in and game.
- To improve our website, rooms and service.
- To send you offers, only if you have agreed to receive them. You can unsubscribe at any time.
3. Sharing
We never sell your data. We share it only with service providers who help us run our business (our ticketing partner, form and email providers, and analytics tools), and only as far as needed for the purposes above, or when required by law.
4. Cookies
We use essential cookies to make the website work and, with your consent, analytics and marketing cookies to understand how the site is used. You can block or delete cookies in your browser settings at any time.
5. How long we keep data
We keep inquiry and booking data for as long as needed to provide our service and to meet legal and accounting obligations, then delete or anonymise it.
6. Your rights
You can ask us to access, correct or delete your personal data, or to stop using it for marketing. Email us at info@braingame.ae and we will respond within 30 days.
7. Children
Our games are open to children aged 7 and up when accompanied by an adult. Bookings and inquiries must be made by an adult; we do not knowingly collect data directly from children.
8. Contact
Brain Game Dubai, Jumeirah Terrace Building, Rooftop, Jumeirah 1, Dubai, United Arab Emirates · info@braingame.ae · +971 4 547 7993